1. What you purchase
Your order covers the files and usage license described on the product page. Customization, installation and backend services are included only when explicitly stated or purchased separately.
2. Change of mind after delivery
We do not offer discretionary refunds after delivery because you no longer need the product, chose the wrong technology, or prefer a different design, provided the product matches its description and your mandatory rights do not require a different outcome.
3. File or delivery problems
If a download is unavailable, a file is damaged, or a material feature does not match the description, contact us with the order number and a clear description of the issue. We will investigate and provide the remedy required by the circumstances and applicable law, which may include access restoration, a corrected file, replacement or a refund.
4. Duplicate or incorrect charges
Contact us if the same purchase was charged twice or an incorrect amount was collected. Verified billing errors are corrected. Do not send passwords or complete payment-card details.
5. Rights that remain yours
This policy does not exclude mandatory consumer rights or remedies for non-conforming digital content. Any loss of a statutory withdrawal right applies only where all required conditions, including express consent and acknowledgement where applicable, are met. A policy notice alone does not remove that right.
6. Contact us about an order
Use the contact page or your account messages. Include your order number, product name and the problem. We assess each request on its facts; no refund is promised before review.