Clear expectations around billing
01. Eligible purchases
State which products or services can be refunded and any local consumer-law exceptions.
02. Digital delivery
Explain when access or a download is considered delivered, and how clients report missing files or access issues.
03. Subscriptions and renewal
Disclose billing cycle, trial conversion, renewal date, cancellation method and whether paid periods remain active.
04. Requesting a refund
Define how to file a request, evidence needed, review times and the method for returning funds.
05. Chargebacks and disputes
Provide truthful customer support escalation and payment-dispute routes consistent with processor rules.
06. Taxes and currency
Clarify applicable taxes, currency conversion differences and how refunds appear on customer statements.